FAQ

 

WHAT IS SPIRIT GYPSY?

Spirit Gypsy is the coming together of all the things that we love, and that help us to be the best humans possible! Crystals, books, candles, jewellery and other accessories that help to raise your vibration, and open up your eyes (including your third eye) to the possibility of a life full of positivity and wellness. 

WHY DO ALL THE PRICES SAY "CAD"?

Spirit Gypsy is located in Kelowna, British Columbia. As a Canadian owned and operated business, we price things in Canadian dollars. Unsure of what that translates to in your home currency? Find out here. For many currencies, including our American friends, this will be a total advantage as you'll be paying less than the posted price.

WHERE DO YOU SHIP TO?

We will ship to most countries accepting Canada Post shipping. If our actual shipping costs grossly exceed the shipping that has been charged, you will be contacted regarding either a refund or additional costs.

HOW DO YOU SHIP MY ORDERS?

Right now all orders are processed through Canada Post. Expedited rates are available for an up-charge. 

WHAT IS THE EXPECTED SHIPPING TIME?

For orders within Canada, please allow 3 - 7 business days for standard shipping. For orders being shipped to the USA, please expect an average shipping time of 9 - 14 business days for standard shipping. International orders may take longer than 14 business days, please contact us for estimates.

HOW DO I PAY BY CREDIT CARD?

Spirit Gypsy accepts payments through PayPal. If you do not have a PayPal account, but still wish to pay by credit card, you can select check out without an account.

WHAT IF I'M NOT HAPPY WITH THE PRODUCTS I'VE ORDERED?

Please contact us immediately if your products arrive and you are not satisfied. Most products can be returned if they are in the same condition as they were sent in. If your products have arrived damaged, please contact us immediately about replacements. Earrings are final sale as per the hygienic nature of the item.  

OTHER QUESTIONS?

Don't be shy, we're available to answer questions through our About Us page